Frequently Asked Questions
Everything you need to know about shopping with Cybexonline
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location.
How can I return an item that doesn't fit?
We offer a 30-day return policy. Items must be unworn, with original tags attached, and in their original packaging to qualify for a full refund.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure shopping experience.
How do I track my order status?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
Are the materials used in your clothing sustainable?
We are committed to ethical fashion. Many of our collections feature organic cotton and recycled materials; please check individual product descriptions for specific fabric details.